Contact CasinoWorld
Spotted a bonus that has changed since we reviewed it? Got a withdrawal that has been “pending” for a week? Think we scored a casino too high? Tell us. Every message goes to Aoife first, and she passes it to whoever on the team knows that topic best.
You can email us or use the form below. We usually reply within two working days, and anything about a stuck payout gets looked at first.
Who Reads Your Message
We’re a small team spread between Dublin, Cork and Galway, so there’s no office to drop into. Here’s who will answer, depending on what you write about.
Aoife Brennan
Reviews, scores and anything you think we got wrong.
Ciarán Doyle
Slots, live casino lobbies and the studios behind them.
Niall Kavanagh
Deposits, withdrawals, Revolut, cards and fees.
Send Us a Message
Before You Write In
One thing worth knowing: we review casinos, we don’t run one. We can’t see your account, reset a password or release a payment. What we can do is read the terms you signed up under, tell you honestly whether the casino is sticking to them, and raise the problem with the casino’s team. If a casino keeps treating players badly, its score drops and the review says why.
For a complaint, the useful details are the casino name, the date, the amount and whatever support told you (paste the chat text straight into the message). We never need your ID or bank details, so please leave them out.
Press, Partnerships and Corrections
Work for a casino and found a mistake in our review? Send us the detail and where it comes from, and we’ll fix it quickly if we got it wrong. Some links on CasinoWorld are affiliate links, but a partnership has never bought anyone a better score, and it won’t.
Need to Talk to Someone Now?
If gambling has stopped being fun, please don’t wait for a reply from us. Gambling Care runs a free, confidential helpline on 1800 936 725, and the HSE Drugs and Alcohol Helpline is on 1800 459 459. You can also find support and local groups at gamblingcare.ie.
Contact FAQ
- How quickly will you reply?
- Within two working days in most cases. Payout problems usually get an answer the same day if they arrive in the morning.
- Can you get my withdrawal paid?
- We can’t force a casino to pay. We can check whether it’s following its own terms and contact its team about your case. Sometimes a message from outside moves things along, but we won’t promise a result we don’t control.
- Do you work with the casinos you review?
- Some of them pay us a commission when a reader signs up through our links. That pays for the deposits we make while testing. It doesn’t change a score.
- What happens to the details I send?
- We use your name and email only to reply to you. The privacy policy explains how long we keep messages and how to ask us to delete yours.